How long will it take to receive my custom order?
We aim to have your new hat ready for shipping within 2 weeks of receiving your jersey. If there are any delays, we'll keep you updated.

Can I see samples of previous custom designs?
Certainly! You can find some showcased on our website's testimonial page and throughout the store. Feel free to reach out, and we'll happily share more custom hats with you, including those not yet featured online. Also, check out our Instagram page @_hattrix for more examples.

Do you offer international shipping for custom orders?
Yes, we offer international shipping, but the cost is borne by the purchaser. Shipping costs are available during checkout, or you can contact us for details specific to your destination.

How do I provide specifications for my custom order?
During the ordering process, you can specify your preferences for the hat design. We'll do our best to incorporate your requests. If we foresee any challenges, we'll discuss options with you.

Are there any limitations on what can be customized?
We're open to customizing almost any apparel into a hat. If you have specific questions or concerns, feel free to reach out. Keep in mind the size of the original jersey or apparel; if it's too small, we may need to incorporate additional material.

Can I add a name to my custom hat if my jersey doesn’t have one?
Yes, for a small fee, we offer a name printing service. We can add your desired name to the jersey before converting it into a hat. Contact us to explore this option further.

Do you offer bulk discounts on custom orders?
Absolutely, we provide bulk discounts for custom orders. Get in touch with us to discuss your needs further.

Feel free to reach out to us via email at hattrix.customs@gmail.com or message us on Instagram if you have any further questions or inquiries!